CS Safari™ Ultimate Package

This is the ultimate in customer training training and results. We’ve taken everything we know about how to prepare, engage and sustain learning and created this fun, experiential training that is so powerful that we guarantee your team will enjoy the class and be motivated to use their new techniques, right away.

Here’s what you get…

Week 1: Helicopter Launch Pad
– Executive Survey (5Q’s), Operations Survey (5Q’s)
– Customer Journey Exploration.  We review your customers journey through from your perspective and your customers.
– Mystery Shopper calls to your company and your competitors

Week 2: Mapping Your Success.  We present findings and our map for your success.  1 hour meeting (virtual or live)

Week 3 BaseCamp Kick-off
– Prepare managers for new processes
– Outfit your managers with tools to prepare participants and set goals
1 hour meeting (virtual or live)

Customer Service Safari : Highly interactive, targeted training in new customer service techniques,  3.5 to 6 hour training workshops, max 25 people per session

Adventure Tracks begin
8 weeks of email reminders and support

Week 4 Basecamp Check-in
– Share findings
– Deliver roadmap to track success
– Mystery Shopper Calls made to your company
Time: 1-3 hour training class (virtual or live)

Week 5 Trophy Room Check-in
Awards for metric based success

Week 6 Helicopter Fly-Over, Executive overview to share results and new metrics