CS Safari™ for Team-Building
The Customer Service Safari™ for Teams is a hands-on training session that looks at customer service from the customers’ and the managers’ point of view. Your team will work together to spot ‘sticker’ moments that make service memorable.
Objectives
- A new perspective on the customer experience
- An understanding of potential barriers that hinder customer satisfaction
- Exposure to hidden dangers that may get in the way of meeting targets
- New bridges and pathways for success to present to their team
- Techniques to motivate the team to use new skills
Agenda
- Welcome to the Jungle: Smells, sounds and animals of the jungle await
- Joining Forces: What makes a successful team and what are the traps
- Communication Jungle
- What are we hunting?
- Mapping Our Journey
- Mending the Journey
- Safari Survival Guide : Field notes on how to lead your team to success