Feeling in control actually improves accountability and happiness.
That sounds good!
What are you in control of?
Today when you answer a call, make note of what's in your control and what's not.
Try focusing on what's in your control, and see if that makes you sit just a little taller.
Sending you warm thoughts during this crazy cold spell.
Bundle up, work from home if you can, and on behalf of our home-heating clients, please shovel your driveway.
Team Ward Certified
If you're working today you might feel like this.
And...if you're working today, your work must be important.
THANK YOU for showing up and offering outstanding service.
Are you hoping to improve your training skills this year? We've got 2 spots left at our Train-the-Trainer workshop, click here to learn more.
from Team Ward Certified, bringing you the gifts of empathy, education and enthusiasm all year long.
Season’s Greetings!
Depending on the type of business you are in, things are either really busy and the phones are ringing non-stop, or it's a slow time and many of your co-workers are taking holiday time off.
Either way, you probably could use a reason to get out of the chair more. Let's lunge. No, wait, don't lunge to reach that box of cookies, lunge for movement.
Why? Moving improves your cirulation, your breathing and your mood.
How? Click here to see how to lunge in the office and in a skirt I might add.
Lunge now, snack later.
On another note: Would you like to get WARD CERTIFIED? Now you can, click here to learn more.
Smiling, like yawning, is contagious.
When someone comes into your office, your cube or the company kitchen, look up and smile at them.
Bet they smile back, betcha it goes viral faster than this video of Fiona The Hippo.
Tip: If they don’t, be extra kind. They might be having a tough day and need a little extra care.
On another note: Would you like to get WARD CERTIFIED? Now you can, click here to learn more.
"I can" or "I will"
Customers don't care about your company policies or procedures or what you can't do.
What they are interested in is what you can do. Focus on that.
Rather than saying, "We can't update passwords over the phone" try, "Your security is important to us. If you email us the new password, we'll update it right away."
Change, "We can't get there on Tuesday" to, "We can be there Wednesday morning or afternoon, which do you prefer?"
If you are doing this already, send me an example by email. I will read them.
On another note: Would you like to get WARD CERTIFIED? Now you can, click here to learn more.
I’ve been training and coaching virtually every day for the past 20 years and I’ve cracked the code on how to engage customers, teams and coworkers through the screen. Would you like to know the secrets?
If you've got a presentation in your future - don't wait, email or call today.
Ward Certified Consulting, LLC