Copyright: The Ellen Show
Here are two steps for a better 2018.
Step 1: Keep a file of the good stuff you do. Maybe it's a digital folder of emails thanking you for a job well done, or perhaps it's a hard copy file with written thank you notes you have received.
Step 2: When the day isn't going the way you planned or you get a tough caller, review your Yay Me! file for a reminder of your awesomeness.
Repeat as needed... Yay you!
Don't let the cold weather make you sound cold.
Copyright: 123RF Stock Photo
Thought for the week: Bring your cozy slippers to work.
Here's a secret about me: When it's cold outside, I wear my toasty Uggs to warm me up. They warm my soles and my soul, which makes me exude kindness over the phone.
Tip: Switch back to your regular shoes for meetings, treks to the printer and one-on-ones with your boss.
How are you staying warm?
Feeling in control actually improves accountability and happiness.
That sounds good!
What are you in control of?
Today when you answer a call, make note of what's in your control and what's not.
Try focusing on what's in your control, and see if that makes you sit just a little taller.
If you're working today you might feel like this.
And...if you're working today, your work must be important.
THANK YOU for showing up and offering outstanding service.
Are you hoping to improve your training skills this year? We've got 2 spots left at our Train-the-Trainer workshop, click here to learn more.
Depending on the type of business you are in, things are either really busy and the phones are ringing non-stop, or it's a slow time and many of your co-workers are taking holiday time off.
Either way, you probably could use a reason to get out of the chair more. Let's lunge. No, wait, don't lunge to reach that box of cookies, lunge for movement.
Why? Moving improves your cirulation, your breathing and your mood.
How? Click here to see how to lunge in the office and in a skirt I might add.
Lunge now, snack later.
On another note: Would you like to get WARD CERTIFIED? Now you can, click here to learn more.
You are busy, but you shouldn’t sound busy.
If you slow down and don’t interrupt your caller, they will feel heard, cared for and like you better.
Wow, that’s quite a promise, you say?
But it’s true. When you fully listen to your caller and act as if they are the most important person in your world (right now), they can feel it.
Tips:
Choose to speak at a slower pace to indicate you have time for them. Need help? Say this tongue twister, “Around the rugged rocks the ragged rascals ran.” That’s the pace, and nice job with the enunciation!
Choose not to interrupt. Snap a rubber band on your wrist as a reminder to let them finish their sentence… completely. Resist the urge to help them along. Just listen.
You know that feeling you get when you help someone? When they say ‘thank you’ and you know you earned it? Ya, that feels good and these techniques will help you experience that more often.
If you've ever wanted to get yourself Ward Certified™, now is the time. Click here to learn more.
I’m often asked how to deal with a co-worker that drives you bonkers.
Well… You can pick your nose, you can pick your friends, but you can’t pick your co-workers. It’s a job. Some people will annoy you.
If, on the other hand, you decide to deal with it (which by the way would make me very proud!) here’s some advice.
Here's what it might sound like.
"Our working relationship matters to me, we work so closely here at Awesome Co., I’d like us to get along better. When you and I work on X, Y seems to happen. What’s your take on it?"
The goal is to change behavior and people won't be open to change if they are feeling defensive. This conversation builds bridges, not fences.
Another tip: If the thought of this makes you nervous, practice it on a friend - or your dog - first.
If you've ever wanted to get yourself Ward Certified™, now is the time. Click here to learn more.
I’ve been training and coaching virtually every day for the past 20 years and I’ve cracked the code on how to engage customers, teams and coworkers through the screen. Would you like to know the secrets?
If you've got a presentation in your future - don't wait, email or call today.
Ward Certified Consulting, LLC