Don’t you wish you could snap your fingers and all would be right in the world - or at least with your customer? When a solution isn't immediate, it’s essential to commit to the customer that an answer is indeed coming and when to expect it.
Set a timeframe.
We should have a solution for you by the end of the week.
Promise to follow up.
I’ll contact you by the end of the day with an update.
Reinforce you care about how they’re feeling.
You’re in good hands. Enjoy your weekend, and I’ll be in touch first thing on Monday.