Getting to know your customers, especially the ones you talk with over the phone or in-person multiple times, gives customers all the family, feel-good vibes. Taking note of even small details builds rapport and trust over time.
● You just celebrated a birthday. Happy birthday! Did you do anything special?
● You had mentioned that your daughter was moving after graduation, how did that go?
How do you make your service feel like a warm welcome? Share with us at ann@wardcertified.com.