Is your attempt to be a customer service hero backfiring in wasted resources and an annoyed customer - or a line of them?
Asking for help or connecting a customer with someone who can assist them more efficiently may be best for all involved. Know when to pass the baton, especially if your customer’s patience is running thin, using these statements:
“I don’t have that answer, but I’ll find someone who does.”
“I’d like to introduce you to my co-worker Bill. You’ll be in great hands. He’s a pro at these kinds of transactions.
“I can certainly research this for you. Or, I can refer you to our Delivery department, who will be able to look up your information directly. Would you like me to transfer you now?
Need some more customer service talking points? Contact us to learn more.