Yesterday was Canada Day a source of conflict for me.
Do you know what your customers celebrate? Get to know this information, it helps build connections that can be eye opening, profitable and even tasty.
Here are a few dishes Canadians enjoy. How many of them have you tried?
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Ah yes, the dreaded price call. If you get a lot of these, make sure to talk value over price and share with the customer how terrific your company is.
However, sometimes even responding with the most well-meaning pride in your company can make you sound defensive.
Here’s how to avoid that trap:
Be prepared. Work with your office to come up with sound solutions for the price or service concern. What questions do you want to ask to engage the caller? How will you explain your different price or package options? Brainstorm as a team and practice your replies on each other.
Choose the right tone. When you are practicing, give each other feedback on your tone of voice. It’s easy for a little sarcasm or apathy to creep in. Catch it!
Be appreciative. When the Customer tells you about a competitive offer, thank them for sharing the information. It will catch them off guard!
Be patient. These are not quick calls. Persuading takes time and effort. Focus on this call not the others that are in the queue.
If you or your team needs help fielding these types of calls, let us know. We've got a webinar for that.
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He said, "No, I'm half left!"
Yesterday was Father's Day, and we all know what that means: lots of Dad Jokes. Want to up your joke game? Check out some classics here.
Did your family make each other laugh yesterday? Use that energy in your calls today.
Before you start anything new today, read a joke and let yourself laugh.
Then, straighten your back, stand up tall and breathe.
Now your offers will be like a book about anti-gravity: impossible to put down!
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Let's say a customer calls and wants to book an appointment. You check and discover the first appointment available is in July. Which response would you use?
Sometimes in our effort to be realistic, we come across as negative. Aim for positive!
We loved training as a part of the Women in Energy track at the Eastern Energy Expo a few weeks ago.
What did we learn? Although efforts are being made every day to promote inclusivity, and more and more women are joining the Oil and Gas industry, the numbers are still staggeringly low.
According to World Economic Forum, the female workforce in the Energy Industry still made up less than 20% in 2016. In senior positions, that percentage went down to only about 10-15%.
It's not always easy being a woman in the working world. But we're here to help! Check out our newest landing page, The Ladies Room.
Do you have any tips or stories about life as a businesswoman? Let us know!
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Today's Memorial Day in the U.S.
If you’re working today, thank you.
If you’re free, thank them.
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Customers with different generations have different expectations around formality in the way they communicate. See if you can match the greeting to the age group:
A. Good Afternoon
B. Hello
C. Hey
D. Hi
Answers: 1C, 2D, 3B, 4A
Well done. Try it today and you will create a welcoming experience.
BTW (which age group might use that acronym?): In case you are wondering, ‘yo’ and ‘wassup’ are never good options in the workplace. Save those for beer commercials and weekends.
I’ve been training and coaching virtually every day for the past 20 years and I’ve cracked the code on how to engage customers, teams and coworkers through the screen. Would you like to know the secrets?
If you've got a presentation in your future - don't wait, email or call today.
Ward Certified Consulting, LLC