Copyright 123rf
Customers with different generations have different expectations around formality in the way they communicate. See if you can match the greeting to the age group:
- Under 35 years
- 35 - 50 years
- 50 - 70 years
- 70 – 100 years
A. Good Afternoon
B. Hello
C. Hey
D. Hi
Answers: 1C, 2D, 3B, 4A
Well done. Try it today and you will create a welcoming experience.
BTW (which age group might use that acronym?): In case you are wondering, ‘yo’ and ‘wassup’ are never good options in the workplace. Save those for beer commercials and weekends.