That was the quote posted at the gym this morning, and it's very fitting for the office. There are so many things that are out of your control (the caller's issue, the weather, the volume of calls) and that can make it hard to bounce back between calls.
Here are some tips to build resilience so that you can stay positive.
Try this for physical resilience:
- Stand up and walk three steps from your desk then back again.
Can’t do that?
- How about extending your arms up in the air or standing up and striking a victory pose?
Repeat as needed.
Those movements will build your physical resilience which can help you stay in control of you.
Try this for mental resilience:
- Snap your fingers 50 times. Yes, exactly 50 times. Count ‘em. Go.
Can’t snap?
- Then count down from 100.
Let me know which one you tried and how it worked for you.
For more information on these tips watch Super Better by Jane McGonigal on Ted Talks.