Take a quick look at your desk. What do you see?
Lots of paperwork? I thought so.
Chances are, your job involves paperwork and phone work and sometimes the ringing phone feels like an interruption. That feeling can lead to a greeting that sounds rushed or unhelpful, which sets you up for a tough call.
This week, aim to catch yourself thinking: "Arghhh – the phone is ringing!" and say instead: "Yay, the phone is ringing!" or "I’ve got this!" Then, your greeting will sound professional and friendly and you’re off to a great start!