One thing that makes a customer feel unappreciated is a bad transfer. Let's put an end to that!
Naughty transfer
Customer Carol: Hello, I’d like to verify the amount owed on my account.
Dasher in Customer Service: That’s not my job. Hold on - click…
Prancer in Accounting: Prancer speaking...
Nice transfer
Customer Carol: Hello, I’d like to verify the amount owed on my account.
Dasher in Customer Service: Certainly, Prancer in Accounting takes care of that. Do you mind holding while I get him on the line?
Customer: I’ll hold.
Dasher: Thank you, one moment.
Dasher dials Prancer and explains, "I have Carol on hold, she would like to verify her account balance."
Prancer: Absolutely, put her through.
Prancer takes the call and greets Carol with "Good morning Carol, I understand you have a question about your account. I can help.
There were at least 4 things done well in the nice call - what were they?