If I told you there was an expression you could use that would calm your customers down, you'd use it, right?
Here it is: "I'm glad you called"
When to use it:
Hi, I have a question about my bill - "I'm glad you called"
Good morning, you guys messed up and ... - "I'm glad you called"
I need to schedule a ... - "I'm glad you called"
Added bonus: When you say this, it helps you, too! It gives you a moment to collect your thoughts and sends a positive message to your brain. Why not give it a try today?
Sending out a warm welcome to our newly certified Safari Rangers in Massachusetts and Maine.