These next few e-couragements will focus on the phrases or words that we should eliminate from our conversations. They either make the customer mad or leave them feeling like we don't care.
Raise your hand if you use the expression, "No problem" at work.
Yes? Well stop it!
If it's not a problem why are you using the word problem?
If you are you over 16 years old, skip the no problem, stop chewing your gum and say "certainly" or "absolutely"or "my pleasure"
Need help? Write "certainly" on a post-it note and place that on your phone. When you feel a no problem coming on, catch yourself and read your note.
Go on...give it a try.