When we rush our greeting we are sending a message to the caller that they are not that important.
Our pace is saying that we are too busy or unfocused. But yes, you may be busy but announce that to your callers?
Did you know that if you rush them, they might;
- Escalate the call
- Get tougher to deal with
- Forget important information about why they called or go looking for another service provider.
None of these are good!
Try this;
Say the phrase, "A proper copper coffee pot"
Move your lips to really clearly ennunciate the words.
How'd you do?
My guess is you did it! and you did it by slowing down.
This week try saying your greeting at that same pace and see what reaction it inspires from your callers.