About
About Ann Ward
Founder and Principal Consultant of Ward Certified, a training and coaching firm dedicated to helping organizations strengthen communication, develop leaders, and create cultures of excellence.
For more than two decades, Ann has partnered with organizations across financial services, technology, professional services, insurance, legal, and research industries to help employees communicate more effectively, lead with confidence, and deliver exceptional client experiences.
Known for her engaging style, practical approach, and ability to connect with audiences at every level, Ann has coached executives preparing for high-stakes presentations, developed emerging leaders, facilitated leadership retreats, and helped organizations build stronger service cultures.
What sets Ann apart is her belief that learning should be immediately useful. Her programs are interactive, highly customized, and focused on real-world application. Participants leave with practical tools, actionable strategies, and the confidence to apply what they've learned long after the session ends.
Whether she is working one-on-one with an executive, facilitating a leadership workshop, or helping an organization elevate its customer experience, Ann's goal remains the same: to create meaningful behavior change that drives lasting results.
When she's not working with clients, Ann can often be found exploring Mexico City, studying Spanish, or developing new ways to help people communicate with greater clarity, confidence, and impact.
Testimonials
What clients say about working with Ann
Leadership Development
People left the room wowed and inspired. More importantly, they returned to work and immediately began having better coaching conversations, giving clearer feedback, and creating greater accountability across their teams. Ann's programs don't just inspire people—they change behavior.Jenna, Sr. Director, Law & Legal Services
Customer Service Excellence
Ward Certified has become our go-to partner for customer service consultation, program design, and training delivery. Our employees consistently rank Ann's programs #1 for content, engagement, and practical application. We consider her an extension of our Learning & Development team.Janet, Learning & Development Leader
Team Communication
The workshop was both fun and meaningful. Our team gained a deeper understanding of how personality styles influence communication, and people immediately began applying what they learned. The impact was noticeable from day one.LouAnn, VP & CFO
Communication & Leadership
Ann combines business expertise with exceptional facilitation skills. Whether she's coaching an individual or training an entire leadership team, people leave more confident, more effective communicators, and better equipped to make an impact.Kevin, CEO
Coaching & Presentation Skills
What sets Ann apart is her ability to tailor her coaching to the individual. Her guidance is practical, energizing, and immediately applicable. You leave every session feeling more confident, more polished, and better prepared to engage any audience.Wade, Director of Product Operations
Let's start the conversation
Great training begins with understanding your people, your culture, and your goals.