How well do you know your company?
When your customers come to you with a question you don’t know, an “I just work here” or, “That’s outside of my job description,” attitude isn’t going to cut it. Even if there’s truth to it, they expect you to be the expert and make their transaction as easy as possible.
We’re all still busy updating our websites with COVID19 responses and replies, so take some time to see what’s on your website.
While you’re there, what else can you learn about your company?
Customers are looking for empathy, reassurance and someone who can help. The more you know, the easier it is to help.