People Don’t Remember What Was Said – They Remember How They Felt

Think about the last time you called a business (cell phone, health insurance or power company) or you went into a store (Stop’n Shop, Apple store, Macy’s). 

Do you remember what they said?  Probably not. 

Do you remember whether you felt good when you left?  Probably.

Today, think about making your customers feel good.  Try to make them laugh.

Idea 1:  If they mention a vacation - ask to come along!

Idea 2:  If you are in front of clients and need to get something behind the counter, pretend you are walking down the stairs.

Share your stories, what did you say that got your customer to chuckle?

Smile and the World Smiles with You

Smiling, like yawning, is contagious. 

When someone comes into your office, your cube or the company kitchen, look up and smile at them. 

Bet they smile back, betcha it goes viral faster than Pokemon Go!

Tip:  If they don’t, be extra kind.  They might be having a tough day and need a little extra care.

What you see is what they get...

Did you know that how you feel influences how you act? 

If you’re feeling blue, you’re more likely to slouch and speak in a monotone way.

If you’re feeling awesome, you sit a little taller and smile, and that makes your tone sound more friendly.

If you want to be perceived as successful and professional, then you should aim to feel successful and professional. 

But how?

Dress to impress….yourself!

If you dress well, you’ll feel better and more professional - giving off the confidence you want. If your office dress code is business casual, try dressing up a bit and see if you don’t feel more empowered.

New research points that the old adage of dressing for the job you want may have truth to it. Watch WSJ style reporter Ray Smith and Tanya Rivero discuss. 

Happy Independence Day!

Enjoy this Independence Day with parades, fireworks, music and dance.
Have a fun filled 4th of July!

You’re making me crazy!

I’m often asked how to deal with a co-worker that drives you bonkers.

Well… You can pick your nose, you can pick your friends, but you can’t pick your co-workers.  It’s a job.  Some people will annoy you.

If, on the other hand, you decide to deal with it (which by the way would make me very proud!) here’s some advice.

• Start with a positive
• Be specific
• Get their perspective

Here's what it might sound like.

"Our working relationship matters to me, we work so closely here at Awesome Co, I’d like us to get along better.  When you and I work on X, Y seems to happen.  What’s your take on it?"

The goal is to change behavior and people won't be open to change if they are feeling defensive.  This conversation builds bridges not fences.

Another tip: If the thought of this makes your nervous, practice it on a friend - or your dog - first.

Left side, right side

Have you been doing your hourly squats?  Yes?  Excellent.

You’ve now graduated to the Elbow Tap:

• Stand with arms at sides.
• Bend and touch your right elbow to left knee as you raise your leg.
• Then stand and touch your left elbow to your right knee.
• Repeat 5 times each side.

Sit back down.  How do you feel?

Turns out, cross-lateral movements (those in which arms and legs cross over from one side of the body to the other) “unstick” the brain and energize learning.

The left side of the brain controls the right side of the body, and the right side of the brain controls the left side. Both sides are forced to communicate when arms and legs cross over.

Cool huh?

Thanks Dr. Paula Berardinelli for the tip!

It's Monday...

and due to recent events in Orlando, it might be tough to focus on offering friendly and upbeat service today.

Rather than trying to make yourself happy so that you can make customers happy, do the opposite.

Choose to make someone else happy.  The world could use some extra empathy right now.

“If you want to lift yourself up, lift someone else
”

— Booker T Washington

Got Millennials on your team?  Looking for a way to work better together?  We can help.