Odd that an email about focus would have so many typos. Or is it?
My apologies to all for the typos in the email this morning.
To all of you who pointed out the errors, thank you, I am glad you are reading and glad you noticed.
Here's your gift for speaking up.
Click here. Those Russian Police can sing!
If you tuned in to see the world's best compete this weekend, then you have seen some pretty amazing atheles in action. What impresses me most is their ability to focus and perform under such great pressure.
In interviews athletes often cite their 10,000 hours of practice and making their routine, well, routine.
How does that apply to you?
If so, the solution might lie in practicing your responses in a calm environment until they become so routine that nothing can stop you.
When I worked at Sprint, we had to stand up and tell our Sprint elevator story to our team at our weekly meetings. This seemed painful at the time, but allowed us to get very comfortable with the story and our ability to tell it with passion, so that we could nail it when we met with a prospect.
Have a gold metal week!
Let's face it, customers are conditioned to ask for a discount. Don't you love a bargain?
Be glad they called and gave you the chance to talk about how great your company and your options are.
Then, slow down. Rushing to get off the phone or rushing to the price too early can impact the outcome.
And then talk price.
Got tough callers? Click here to learn more about our next webinar Handling Challenging Customers
A funny thing happens to us when we interact with other people: our need to control the situation can block our ability to see clearly and offer great service.
Think about this:
Q: Who gets car sick in a car, the driver or the passengers?
A: The passengers, because they aren’t in control of the direction, handling or speed.
Q: Why does the neighbors’ barking dog annoy you when your TV is louder than Fido?
A: You can turn down the volume on the TV but you can’t turn down the volume on Fido.
Today as you deal with that first customer call, request from a colleague, or task from your boss, ask yourself if you are trying to control the situation.
Focus on what is in your control: your thoughts, your words and your actions.
Choose a great response.
Whether this term was created for marketing purposes or not, most people get a little bummed in January especially on a Monday and especially in inclement weather.
Q: How can I beat the blues? A: Try connecting with people.
People will forget what you said, people will forget what you did, but people will never forget how you made them feel. ~Maya Angelou
This week, aim to make 3 people feel good each day.
I love that expression!
Why not start the new year with happiness? One way to create you own happiness is to do something for someone else.
Here are some ideas:
I'd love to hear your ideas, click below and post a comment.
I've noticed that many of your offices are filled with goodies from clients and colleagues. Yum!
Thought for the week: Finish chewing before you answer the phone.
Thank You for a Wonderful 2013!
Best Wishes for a Holly Jolly Season and a Happy New Year!
I’ve been training and coaching virtually every day for the past 20 years and I’ve cracked the code on how to engage customers, teams and coworkers through the screen. Would you like to know the secrets?
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Ward Certified Consulting, LLC