Ward Certified, LLC has been providing consulting and training in the Customer Service area for over 15 years.  To date, over 150,000 executives, managers, supervisors and individual contributors have attended our workshops – with remarkable results. 

Ward Certified, LLC. originated in Western Canada, serving such hospitality industry icons as; Whistler Mountain, Intrawest Resorts, Metropolitan Hotels, Fairmont Hotels, Rocky Mountain Rail Tours and others.   Our focus on treating customers as guests is a benchmark that has shaped the mindset we share with our current clients. 

The owner, Ann Ward, refined her expertise and passion for Customer Service through her past work experience with Walt Disney World, Sprint Telecommunications and Fairmont Hotels and Resorts.

By the way, Ann’s passion for skiing and golf also originated in Western Canada.  Although she grew up skiing in Thunder Bay and skating with Chris Pronger in Dryden, it wasn’t until she hit the big Mountains of Whistler and Blackcomb that she got addicted to the thrill of a Black Diamond run. She’s a Sagittarian, is left-handed, has two awesome daughters and a great guy for a husband.

Email Ann directly at  ann@wardcertified.com

or contact Ryan, Program Coordinator at ryan@wardcertified.com

Phone   CT Office: 203-449-0276      NC Office: 919-980-8076

Mail or visit    2530 Meridian Parkway, Suite 200  Durham, NC 27713